Payments. Payment by bank card online
Our website is connected to online acquiring, and you can pay for the Service with a Visa or Mastercard bank card. After confirming the selected Product or service, a secure window will open with the payment page of the CloudPayments processing center, where you will need to enter your bank card details. The 3-D Secure protocol is used for additional authentication of the cardholder. If your issuing Bank supports this technology, you will be redirected to its server for additional identification. Please check with the Bank that issued your bank card for information about the rules and methods of additional identification.
The online payment service is carried out in accordance with the rules of the Visa and MasterCard International payment systems based on the principles of confidentiality and security of payment, using the most up-to-date methods of verification, encryption and data transmission over closed communication channels. The bank card data is entered in a secure window on the CloudPayments payment page.
You must enter the card number, cardholder’s name, card expiration date, and three-digit security code (CVV2 for VISA or CVC2 for MasterCard) in the fields on the payment page. All necessary data is displayed on the surface of the bank card.
CVV2/CVC2 is a three—digit security code located on the back of the card.
Next, your issuing bank’s page will open in the same window to enter the 3-D Secure code. If you do not have static 3-D Secure configured, it will be sent to your phone number via SMS. If you have not received the 3-D Secure code, you should contact your issuing bank.
3-D Secure is the most advanced technology for ensuring the security of card payments on the Internet. It allows you to uniquely identify the authenticity of the cardholder performing the transaction and minimize the risk of fraudulent card transactions.
Security guarantees
The CloudPayments processing center protects and processes your bank card data according to the PCI DSS 3.0 security standard. Information is transferred to the payment gateway using SSL encryption technology. Further information transfer takes place over closed banking networks with the highest level of reliability. CloudPayments does not transfer your card details to us or other third parties. The 3-D Secure protocol is used for additional authentication of the cardholder.
If you have any questions about the completed payment, you can contact the customer support service of the payment service by e-mail. support@cloudpayments.kz .
Online Payment Security
The personal information you provide (name, address, phone number, e-mail, credit card number) is confidential and not subject to disclosure. Your credit card information is transmitted only in encrypted form and is not stored on our Web server.
We recommend that you check that your browser is secure enough to make payments online on a special page.
The security of online payment processing is guaranteed by CloudPayments Kazakhstan LLP. All transactions with payment cards are carried out in accordance with the requirements of VISA International, MasterCard and other payment systems. When transmitting information, specialized online card payment security technologies are used, and data is processed on a secure high-tech server of the processing company.
Payment by credit cards is safe because:
The authorization system guarantees the buyer that the payment details of his payment card (number, expiration date, CVV2/CVC2) will not fall into the hands of fraudsters, since this data is not stored on the authorization server and cannot be stolen.
The buyer enters his payment details directly in the CloudPayments authorization system, and not on the online store’s website, therefore, the payment details of the buyer’s card will not be available to third parties.
Refund of funds
Cash refunds are not allowed when making online payments using payment cards. The refund procedure is regulated by the rules of international payment systems:
The consumer has the right to refuse the product at any time before its transfer, after the transfer of the product, the refusal must be issued within 14 days.;
The return of goods of proper quality is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified product are preserved.;
The consumer has no right to refuse a product of proper quality having individually defined properties if the specified product can be used exclusively by the person acquiring it.;
If the consumer refuses the goods, the seller must return the amount of money paid by the consumer no later than ten days after the consumer submits the relevant claim.
To refund funds to a bank card, you must fill out a “Refund Application”, which is sent by the company to an email address upon request, and send it along with a copy of the identity document to info@citypass.kz .
The refund will be made to the bank card during the business day from 09:00 to 18:00 from the date of receipt of the “Refund Application” by the Company.
To refund funds for transactions carried out with errors, you must submit a written application and attach a copy of your identity document and receipts confirming the erroneous debit. This application must be sent to info@citypass.kz .
The refund amount will be equal to the purchase amount. The deadline for reviewing the Application and refunding funds begins to be calculated from the moment the Company receives the Application and is calculated in business days, excluding holidays/ weekends.
Cases of refusal to make a payment:
The bank card is not intended for making payments via the Internet, as you can find out by contacting your issuing Bank.;
there are not enough funds to pay with a bank card. You can find out more about the availability of funds on the payment card by contacting the bank that issued the bank card.;
the bank card data was entered incorrectly;
the bank card expired. The validity period of the card is usually indicated on the front of the card (this is the month and year until which the card is valid). You can find out more about the validity period of the card by contacting the issuing bank.
For payment by bank card and other issues related to the operation of the website, you can contact the following phone numbers: 8 / 7172 / 79-04-39 .
Confidentiality
Definitions of the Internet project astana.citypass.kz (hereinafter referred to as the URL, “we”) takes the issue of confidentiality of information of its customers and website visitors seriously. astana.citypass.kz (hereinafter referred to as “you”, “site visitors”). We refer to personalized information as information containing personal data (for example: full name, login, or company name) of a website visitor, as well as information about the actions you perform on the website URL. (for example: a website visitor’s order with their contact information). We call anonymous data that cannot be uniquely identified with a specific site visitor (for example: site traffic statistics).
Use of information We use the personalized information of a specific site visitor solely to provide him with high-quality services and their accounting. We do not disclose the personalized data of some site URL visitors to other site visitors. We never publish personalized information in the public domain or share it with third parties. The only exceptions are situations where the provision of such information to authorized state bodies is prescribed by the current legislation of the Republic of Kazakhstan. We publish and distribute only reports based on the collected anonymous data. At the same time, the reports do not contain information that would make it possible to identify the personalized data of service users. We also use anonymous data for internal analysis, the purpose of which is to develop URL products and services.
Referencesite https://astana.citypass .kz may contain links to other websites unrelated to our company and owned by third parties. We are not responsible for the accuracy, completeness and reliability of information posted on third-party websites, and we do not assume any obligations to maintain the confidentiality of information left by you on such sites.
Limitation of Liability We do our best to comply with this privacy policy, however, we cannot guarantee the safety of information in the event of factors beyond our control that will result in the disclosure of information. Website https://astana.citypass .kz and all information posted on it are presented on an “as is” basis without any guarantees. We are not responsible for the adverse consequences, as well as for any losses caused as a result of restricting access to the site URL or as a result of visiting the site and using the information posted on it.
For questions regarding this policy, please contact info@citypass.kz
Legal entity
Crocos LLP
Legal address: Republic of Kazakhstan, Astana, Baikonur district, 34A Republic Ave., office 602, Nurtau Business Center
BIN: 160640012274
Kbe 17
IIC KZ456017111000012949
BIC HSBKKZKX
in JSC “Narodnyi Bank of Kazakhstan”
VAT registration certificate dated 08.01.2019,
Series 62001, No. 1014904
Director: Ruslan Igorevich Galyamov,
