Attractions
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EVENTS
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Astana Pass
A single tourist card that includes
Free entry to 11 sites
Tours of the city and the river
Savings up to 10,000 tenge
Astana Museum Pass
A single tourist card that includes
Free entry to 11 museums
Savings up to 3,000 tenge
Documents
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National currency
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Transport infrastructure
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Delivery and payment

Terms of delivery

On our site You can order delivery CityPASS Kazakhstan. Our courier will deliver your order directly from the office within one and a half hours. The cost of the service is 600 tenge for the following areas: Almaty, Yesil and Saryarka. Upon delivery to other areas, as well as suburban settlements, etc.delivery cost — 1000 tenge. Payment is made online. Delivery is available daily from 9 to 21.00.

Pickup

You can place an order on our website and pick up your order yourself. After registration, it will wait for you from 9 to 18 (weekdays) in Astana, 5 Agybay Batyr str., 2nd floor.
In order to receive your order, you will be required to show your ID and provide your order number.

Payments. Payment by credit card online

Our site is connected to the Internet acquiring, and you can pay for the product by credit card Visa or Mastercard. After the confirmation of the selected product a secure window opens with the payment page processing center CloudPayments, where you need to enter your credit card information. The 3D Secure Protocol is used for additional authentication of the card holder. If your Bank supports this technology, you will be redirected to its server for additional identification. You can check information about the rules and methods of additional identification from the Bank that issued you a Bank card.

Safety guarantee

Processing center CloudPayments protects and processes data of Your bank card on PCI DSS 3 safety standard. Transfer of the information into payment gateway enacts by using technology of SSL encrypting. Further information transfer enacts on closed bank networks, that have the highest level of reliability. CloudPayments does not transfer us and other third parties the data of your Your card. For additional authentication of card holder it is used a protocol 3D Secure.

In case if you have questions on payment made, You may contact service on client support by e-mail support@cloudpayments.kz

Safety of online payments

The personal information (name, address, telephone, e-mail, credit card number) provided by your is confidential and is not subject to disclosure. The data of your credit card is transferred only in the encrypted type and is not saved on our Web-server.

Safety of Internet-payments processing is guaranteed by “CloudPayments Kazakhstan” LLP. All the transactions with payment cards are enacted in accordance with the requirements of VISA International, MasterCard and other payment systems. When transfer of the information there are used special safety technologies of card on-line payments, data processing is enacted on safe high technology server of processing company.
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Confidentiality

1. Identification
Internet project http://citypass.kz (hereinafter – URL, “us”) treats seriously to the issue of information confidentiality of its clients and visitors to website http://citypass.kz (hereinafter -“you”, “website visitor”). The information, which personified is the one which contains personal data (for example: Name, Surname, Family name, login, Company name) of the website visitor, information on actions done by you on the URL site as well. (for example: order of the site visitor with his contact information). We call anonymous data, which is impossible to identify with concrete website visitor (for example: statistics of website attendance).

2. Use of information
We use personified information of a concrete website visitor exceptionally for providing him qualitative rendering of service and its accounting. We do not disclose personified data of one URL site visitor to other website visitors. We never publish personified information in the open access and do not transfer to the third parties. Exceptions are situations when provision of such information to authorized state bodies is ordered by acting legislation of the Republic of Kazakhstan. We publish and distribute only reports, built on the basis of collected anonymous data. Upon that the reports do not contain information, on which it would be possible to identify personified data of service users. We also use anonymous data for internal analysis, the purpose of which is the development of products and URL services.

3. Reference
Website http://citypass.kz may contain reference to other websites, that do not relate to our our company and belong to the third parties. We do not carry responsibility for accuracy, fullness and fairness of data, posted on websites of the third parties, and do not take any obligations on maintaining confidentiality of the information, left by you on a such websites.

4. Limitation of liability
We do all the possibility for keeping the confidentiality of the given policy, however, we cannot guarantee safety of the information in case of influence of the factors that are beyond our influence, the action result of which will be disclosure of the information. Website http://citypass.kz and all the information published in it are represented on principle “as it is” without any guarantees. We do not carry responsibility for unfavorable consequences, and any losses inflicted due to limitation of access to the URL website, or due to website visit and usage of information published in it.

5. Contacts
On questions related to the given policy, we kindly ask you to contact on the address info@citypass.kz

Exchange and refund

Goods exchange or repayment of its cost is executed by us on the way and terms regulated by the
Law of Kazakhstan “On protection of rights of consumers”

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